Privacy Policy 12win88

1. Introduction

This Privacy Policy is issued by 12win88 ("we", "platform" or "12win88") and applies to all players, registered users and visitors to our official website at 12win88.onl. This document explains in detail how we collect, process, store and protect your personal information ("Personal Data") in line with our responsibilities as an internationally licensed online gambling platform operator.

Your privacy is not merely a legal obligation to us — it is the foundation of trust we build with every 12win88 player. We are committed to ensuring your data is handled with full integrity, transparency and security at all times.

2. Information We Collect

In the process of providing 12win88 services, we may collect the following categories of information:

Account Registration Information

• Full name as stated on your identity card (MyKad)
• Date of birth — for age verification of 21 years and above
• Email address and mobile phone number
• Chosen username and password (stored in encrypted form)
• E-wallet or bank account number for deposit and withdrawal purposes

Identity Verification Information (KYC)

• Copy of identity card (MyKad) or valid identity document
• Proof of current residential address
• Supporting documents related to the payment method used

Platform Usage Information

• Deposit and withdrawal transaction records, including amounts and payment methods
• Betting history, games played, and bonus activity
• Account login records including date, time and IP address

Technical Information

• Device type and version, operating system, and web browser
• IP address and general geographical location
• Cookie data and session identifiers
• Records of interactions with our customer support service

3. Purpose of Information Use

12win88 uses your Personal Data only for legitimate and necessary purposes, namely:

• Processing account registration and verifying player identity in line with KYC requirements
• Enabling deposit and withdrawal transactions to run smoothly via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto assets
• Providing customer support in Malay and English via live chat and email
• Managing bonuses, cashback and VIP programmes you are entitled to
• Detecting and preventing fraud, money laundering, and platform abuse
• Complying with legal obligations and international regulatory body requirements
• Sending important notifications regarding your account, promotions or policy changes
• Improving service quality and player experience through aggregate data analysis

4. Sharing Information with Third Parties

12win88 does not sell or disclose players' personal information to third parties for commercial purposes. However, in certain circumstances, Personal Data may be shared with:

• Payment service providers — payment gateways and e-wallet providers used to process your deposit and withdrawal transactions.
• Game software providers — gaming companies that provide slots, live casino and other games on the 12win88 platform, to the extent required to run those games.
• Regulatory authorities — licensed regulatory bodies that have jurisdiction over 12win88 operations, when required by law.
• Law enforcement agencies — when we receive a valid official order or in cases of criminal investigation involving the relevant account.

All third parties we work with are bound by strict confidentiality agreements and are required to handle your data in accordance with data protection standards equal to or higher than this policy.

5. Data Security Measures

The security of your Personal Data is a technical and operational priority we do not compromise on. Among the protective measures we implement:

• 256-bit SSL encryption for all data communications between servers and user devices
• Account passwords are stored in hashed form using cryptographic algorithms — we ourselves cannot read your password
• An intrusion detection system that monitors unusual activity in real time
• Isolation of sensitive data in secured and segregated server environments
• Regular security audits by independent and qualified third parties
• Secure data deletion protocols when data is no longer required

6. Cookies and Tracking Technologies

12win88 uses cookies and similar tracking technologies to improve your experience on our platform. This includes:

• Session cookies — required to maintain your login status and preference settings while using the platform.
• Preference cookies — store your language, currency and display preference settings.
• Analytics cookies — collect usage data in aggregate and anonymous form to help us understand usage patterns and improve the platform.

You can configure your web browser to block or delete cookies at any time. However, please note that blocking certain cookies may affect the functionality of the 12win88 platform.

7. Data Retention Period

Your Personal Data is kept for as long as your account is active or as long as it is needed for the purposes stated in this policy. Specifically:

• Financial transaction records are kept for the period required by applicable legal and licensing requirements
• KYC information and identity verification records are kept in accordance with anti-money laundering compliance requirements
• Customer support interaction logs are kept for a reasonable period for reference and service improvement purposes
• Once an account is closed and all legal obligations have been met, data will be deleted or fully anonymised

8. Cross-Border Data Transfers

As an online platform operating under international licensing, some of your data may be stored or processed on servers located outside Malaysia. In such cases, 12win88 ensures that:

• All data transfers are carried out with adequate contractual safeguards
• Overseas service providers comply with equivalent data protection standards
• Your data will not be disclosed to parties that do not have a valid legal basis to access it